Sales Terms and Conditions
The following sales terms and conditions (“Terms and Conditions”), apply to all
orders made by you for products (“Products”) and services (“Services”) on or
through the Site.
By ordering products and services on or through the Site you agree to be bound
by these Terms and Conditions.
Easiphone is acting as seller for all orders (“Orders”) placed by you through the
1.1 All Orders are subject to acceptance by us and subject to availability. If the
item or items that are subject to your Order is/are not available you will be
contacted by e-mail or phone (if you have given us your contact details) and you
will have the option either to wait until the item is available or to cancel your
1.2 All prices shown on are Site are unless otherwise stated inclusive of value
added tax (VAT) at the current rates as are correct at the time. However, we
reserve the right to change prices without prior notice to you.
1.3 The purchase of Pay as You Talk handsets is limited to 2 per customer/
1.4 We will take all reasonable care, in so far as it is in our power to do so, to
keep the details of your Order and any associated payment details secure, but
in the absence of negligence on our part we are not liable for any loss you may
suffer if a third party procures unauthorised access to any data you provide
when accessing or ordering from the Website.
1.5 You warrant that the user information which you are required to provide
when you make an Order and offer to buy Products and/or Services via the Site
is true, accurate, current and complete in all respects.
1.6 You agree not to impersonate any other person or entity or to use a false
name or a name that you are not authorised to use.
1.7 Subject to clause 1.8 below, if you are a private consumer, you may cancel
any Products and/or Services that are subject to an Order made by you at any
time within 14 days of receipt (exceptions apply) of those Products and/or
Services without incurring any obligation or liability to us.
1.8 Notwithstanding clause 1.7 above you may not cancel any Services that are
subject to an Order once we/any relevant third party have started to provide
those Services to you.
2. Offers to Purchase and Description of Products / Services
2.1 Each Product or Service purchased on the Site is sold subject to its
description as set out on the Site together with any additional specific terms and
conditions related to that Product or Service including, without limitation, terms
and conditions concerning estimated delivery times and any manufacturer's
2.2 Products are sold with such guarantee as is provided in any relevant
manufacturer's guarantee card supplied with a Product. Any manufacturer's
guarantee is subject to you supplying proof of purchase and complying with any
other conditions specified in the manufacturers guarantee card supplied with the
Product. Any such manufacturer's guarantee shall not apply to any Product or
part thereof, which:
(i) has been modified or otherwise altered including any unlocking and/or
tampering other than in accordance with the manufacturer's written instructions
or written approval;
1. is not properly stored, installed, used, maintained or repaired by a third party
other than the manufacturer;
2. has been subjected to any other kind of misuse or detrimental exposure
including but not limited to accidental damage or abnormal working conditions;
3. have been damaged due to use of non approved accessories; and
4. have been damaged as a result or normal wear and tear.
2.3 Any Order made by you will be treated as an offer to purchase Products
and/or Services (as the case may be) from us.
2.4 A contract (Contract) between you and us in respect of the supply of
Products and/or Services (as the case may be) by us to you will only be formed
when we have accepted the Order and dispatched the relevant Product(s) to you
or commenced the provision of the relevant Services (as the case may be), or,
if earlier, when we debit your credit or debit card, for payment of the Products
and/or Services (as the case may be) pursuant to such Order.
2.5 Each Contract is completed in Cheshire, England.
2.6 We reserve the right at our absolute discretion to reject any Order made by
you for Products and/or Services at any time and without reason.
You acknowledge that any automated acknowledgement of your
Order which you may receive from us shall not amount to our acceptance of your
offer to purchase Products and/or Services from us subject to that Order and as
advertised on the Site.
3. Right of Cancellation / Returns
3.1 Subject to clause 3.2 below if you are purchasing Products and/or Services
from us for private use (i.e. as a consumer as opposed to for business use), you
have the right to cancel any Contract completed pursuant to clause 2.4 within 14
days of receipt by you of the relevant Products and/or Services (as the case may
be) ("Cancellation Period").
3.2 Notwithstanding clause 3.1 above you may not cancel any Services that are
subject to an Order once we/any relevant third party have started to provide
those Services to you.
3.3 If you do cancel a Contract pursuant to clause 2.4 you must:
(i) either notify us in writing to: easiphone ltd; 16 Argyle Street,Bath,BA2 4 BQ
or via email to;email@example.com
(ii) retain possession of the relevant Products;
(iii) take reasonable care of the Products until we collect such Products from
you, or you deliver those Products to us; and
(iv) ensure that, subject to clauses 3.3 and 3.4 below, that the relevant Products
are returned or are made available for collection (as the case may be) in the
same condition as it/they was/were in when it/they was/were delivered to, or
collected by, you from us (as the case may be).
3.3 If you do cancel a Contract pursuant to clause 2.4, then we will notify you
of when we wish to collect the relevant Products or if we require you to return
those Products to us at your cost. We will endeavour to collect the relevant
Products within 21 days of our receiving your notification of cancellation in
respect of those Products.
3.4 We reserve the right to charge you for any direct costs incurred in
collecting the Products to be collected pursuant to clause 3.3 above and will, at
our option, deduct these from any sum owed to you in respect of the cancellation
of such Contract. Alternatively, if you wish, you may arrange return of the
relevant Product(s) to us, during working hours, by calling 0800 849 6247 or by
emailing us at firstname.lastname@example.org
3.5 Our only liability to you in the event that you cancel a Contract is, subject
always to clause 3.6 and our right to deduct costs as referred to in clause 3.4, to
refund you the cost of the Products supplied pursuant to the cancelled Contract
and returned to us in accordance with these Terms and Conditions.
3.6 If you have cancelled a Contract and returned Product(s) on the basis that
such Product(s) are faulty and those Product(s) are not faulty or are returned
in an opened, unfit for resale state then no refund will be applied and those
Products will be returned to you. We reserve the right to charge post and
packaging for re-sending unfit or incomplete returned Product(s).
3.7 If you do cancel a Contract pursuant to clause 2.4 and in accordance with
this clause 3 and these Terms and Conditions generally, we will refund the
monies you have paid to us in respect of the relevant Product(s) within 30 days
of receipt of your cancellation notice in respect of such Contract.
4.1 You can pay for Product(s) and Service(s) ordered by you from us through
our Site by any major credit or debit card. Payment will be debited and cleared
from your credit card or debit card (as the case may be) at the time of the
relevant Contract and before the dispatch of Your Good or provision of the
Service to you. For clarity, your Credit Card information is not retained or stored
on our servers.
4.2 You warrant to us that any credit card or debit card used by you to
purchase Products and/or Services from our Site is yours.
4.3 All credit/debit card holders are subject to validation checks and
authorisation by the card issuer and we may share your personal information
with such third parties as are necessary to enable us to do such checks. If the
issuer of your credit/debit card refuses to authorise payment to us, we will not
be liable for any delay or non-delivery and will immediately cancel your Order
and will not dispatch any Products or Services to you that are subject to such
4.4 All payments will be fulfilled by PayPal,World Pay or any other electronic
payment service on easiphone’s behalf in its capacity as seller and owner of
the Site. All enquiries as to the payment of Products and Services from our Site
should be directed to 0800 849 6247 or by emailing us at email@example.com
5. Eligibility to Purchase
5.1 The purchase of Products and/or Services from our Site is limited to parties
that lawfully can enter into and form contracts under English law and who are
resident or incorporated in the United Kingdom.
5.2 This means that if you are an individual, you must be 18 years or older to
purchase any Products and/or Services via the Site and by submitting an Order
you warrant and represent to us that you are 18 years of age or older.
5.3 To register on the Site, you must provide your real name in full, phone
number, e-mail address, debit/credit card details and information requested by
us as part of the Order process on the Site.
5.4 The Site is available only to individuals and companies or partnerships who
we, in our absolute discretion, consider eligible. The eligibility criteria include,
without limitation, those who have been issued a valid debit/credit card by a
bank acceptable to us, whose applications are acceptable to us and who have
authorised us to process a charge or charges on their debit/credit card in the
amount of the total purchase price for any Products or Services which are the
subject to the relevant Order to which such purchase price relates.
5.5 By submitting an Order to us, you specifically authorise us to transmit
information (including any updated information) or to obtain information about
you from third parties from time to time, including but not limited to your debit/
credit-card number or credit reports, to authenticate your identity, to validate
your debit/credit card, to obtain an initial debit/credit card authorisation and to
authorise individual purchase transactions.
6.1 Delivery of any Products that you have submitted an Order for will be made
through the Royal Mail Special Delivery or equivalent courier service.
6.2 Delivery requires a signature upon delivery of the Products at the
designated delivery address requested by you as proof of delivery of those
Products to you. Our delivery commitment is limited to the delivery of the
purchased Products to the address specified by you in the Order to which such
6.3 Should no one be available at the time we attempt to make delivery of
Products to you in accordance with this clause 6 then a calling card will be left
asking you to contact your local sorting office to arrange collection of those
Products from that sorting office. Proof of identity may be required when
collecting products from the Royal Mail directly whether at that sorting office or
7. Contact us
For technical Support on handsets and accessories or for sales advice please call
0800 849 6247, or email us at firstname.lastname@example.org
Our office hours are: Monday to Friday 0830 to 1800 hrs.
8. telicare services
Should you subscribe to our telicare service, easiphone can link your phone to
its 24/7 care centre however we are not responsible for any failed calls that may
occur during an emergency,
We also are not liable for the input of any information and emergency contact
details that we may have been given by the purchaser when setting the service
9. Amendment and Waiver
9.1 No alterations to, addition to or qualification of these Terms and Conditions
shall be binding upon us unless expressly accepted in writing by us.
9.2 The failure by us at any time or for any period to enforce any one or more
provisions of these Terms and Conditions shall not be a wavier of that those
provision(s) nor a wavier of the right to enforce such provision(s) on a future
10.1 To the fullest extent permitted by law, we disclaim all representations,
terms, conditions and warranties (including those relating to satisfactory quality,
merchantability, fitness for a particular purpose, title and non-infringement)
relating to any Products and Services provided by us to you pursuant to these
Terms and Conditions.
10.2 If you are a private consumer, these Terms and Conditions will not affect
any statutory rights which you may have under any Act of UK Parliament and
any rights which cannot be excluded by law and/or by agreement.
10.3 In the event that any provision of these Terms and Conditions is held by
a court of law or competent jurisdiction to be unenforceable, these Terms and
Conditions will be amended to such extent as is strictly necessary to ensure that
they are enforceable and all other provisions of these Terms and Conditions.
You can now recycle your old electrical items with us. If you’re buying a new
electrical item, we will recycle your old one for free.
Last Updated (14th February 2013)
Conditions of Use